Returns Policy


Please be advised from the 19.05.2023, we will now be offering a fixed rate service (Royal Mail of £2.98 Tracked 48), ANY orders made before this date will be eligible for free returns via our online portal. The £2.98, will be deducted from your total amount, when we process the full refund.

1. Check your return meets our terms below.

Please click the link and fill in the returns application form;

(Please click and confirm the item is less than 20kg and smaller
than 61cm (L) x 46cm (W) x 46cm (D).

Please copy and paste the below link into a new browser;

2. Once the request has been accepted you will be emailed a pre-paid returns label. Simply print off the label, attach clearly and securely to your parcel and send at your local post office OR download the QR code and take to your local post office for them to scan.

3. Once the item(s) are received and checked your refund will be processed immediately and you will receive notification via email.

4. WE DONT OFFER EXCHANGES BUT... If you want to exchange an item for a bigger OR smaller size please re-purchase the item and we will refund your returned order.


  • Items must be returned within 14 days of delivery and in the original packaging (If the tag is removed, refund will not be accepted)
  • Items must be returned in original condition e.g. unworn, unwashed, no scent
  • Items with any faults within the 14 days of delivery can be returned. After the 14 days, returns will not be accepted
  • Items must have all PRIMULAVERI tags attached
  • Any enquires please contact us via
  • SALE ITEMS - Items purchased in a sale period or at a reduced sale price (above 20%) are final. Refunds are not eligible for items purchased at sale price (above 20%). Store credit will be issued for returned goods. Purchasing sale items is an acknowledgment of these terms.

Extended Christmas returns and exchanges, from December 5th all the way through until January 10th 2024. Enjoy.